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FAQ 1) Who do I call if I have problems or questions with ordering? Answer: Call program development customer service at 717-396-7100 or 1-800-666-5556. 2) Can I fax or phone in my order? Answer: Orders can be placed via fax (717-396-7960), phone (717-396-7100) or 1-800-666-5556, email weborders@apexadv.com 3) Am I upcharged for 2X and 3X apparel? Answer: Yes, the upcharges are automatically included when the item is added to the shopping cart. 4) How do I check the status of my order? Answer: You will receive an acknowledgment of your order by email. Click on the Order Status button for order details and shipping information. Call inventory customer service at 717-396-7100 or 1-800-666-5556 with any questions or you may email weborders@apexadv.com with questions. 5) How do I make a return or an exchange? Answer: Worn or washed clothing cannot be exchanged or returned. No close-out items can be returned. Purchaser is responsible for freight both ways on a return or exchange. ITEMS CANNOT BE RETURNED AFTER 60 DAYS 6) How long does my order take to ship? Answer: A typical order will ship within 24 business hours (8a.m.- 5p.m. Mon - Fri cst.) if all merchandise is in stock. Items are shipped by UPS ground unless otherwise specified by the customer. Call for rates on rush delivery. 7) Can I order custom logo merchandise for special events? Answer: Yes. Please contact 717-396-7100 or 1-800-666-5556 , e-mail weborders@apexadv.com |